Shipping policy

Thank you for choosing Starglade Enterprise! We are dedicated to providing you with exceptional products and services. Please take a moment to review our shipping policy below.

  1. Processing Time:

    • All orders require a processing time of 1-3 business days before shipment.
    • Processing time includes order verification, quality checks, packaging, and labeling.

  2. Shipping Methods and Delivery Times:

    • We offer standard shipping for all orders, with an estimated delivery time of 15 business days.
    • Please note that delivery times may vary depending on your location and any unforeseen circumstances such as customs delays or extreme weather conditions.

  3. Order Tracking:

    • Once your order has been shipped, a tracking number will be provided via email.
    • You can track your package by visiting our website and entering the tracking number in the designated tracking section.

  4. Shipping Address:

    • Please ensure that your shipping address is accurate and complete.
    • Starglade Enterprise is not responsible for any delays or delivery issues arising from incorrect or incomplete addresses provided by the customer.

  5. International Shipping:

    • We currently offer shipping to select international destinations.
    • International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient.

  6. Order Modifications and Cancellations:

    • Once an order has been placed, modifications or cancellations cannot be guaranteed.
    • If you need to make any changes to your order, please contact our customer support team as soon as possible, and we will do our best to assist you.

  7. Lost or Damaged Packages:

    • Starglade Enterprise is not liable for any lost or damaged packages during transit.
    • In the event that your package is lost or damaged, please contact the shipping carrier directly to file a claim using the provided tracking information.

  8. Shipping Restrictions:

    • Some products may have specific shipping restrictions due to regulations or safety concerns.
    • If any of the items in your order are subject to shipping restrictions, we will notify you and work with you to find a suitable solution.

Please note that the shipping policy outlined above is subject to change without prior notice. Any updates or modifications to the policy will be reflected on our website.

If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction with Starglade Enterprise.